Next Phase Technologies Pty Ltd
Next Phase Technologies Pty Ltd respects your privacy and is committed to protecting the personal information we collect, hold, use and disclose.
This Privacy Policy explains how we handle personal information when you visit our website, contact us, request a quote, make an enquiry, use our services, or otherwise deal with us.
For the purpose of this policy, "we", "our" and "us" means Next Phase Technologies Pty Ltd.
1. Information we collect
We may collect personal information from customers, prospective customers, suppliers, contractors, employees, job applicants and other people who interact with our business.
The types of information we may collect include:
- your name;
- business name;
- phone number;
- email address;
- address or site location;
- billing and payment information;
- enquiry details;
- quote and job details;
- photos, videos or notes relating to a work site, installation, fault, switchboard, roof space, cabling, equipment or system;
- information about your electrical, solar, battery, network, phone, security, CCTV or communications setup;
- communications between you and us, including emails, text messages and phone records;
- information provided through website forms, online bookings, advertising enquiries or social media messages;
- website usage information, including cookies, analytics data, IP address, browser type, device information and pages visited.
We only collect information that is reasonably necessary for our business activities.
2. How we collect information
We may collect personal information when you:
- contact us by phone, email, website form, text message, social media or in person;
- request a quote, inspection, site visit or service booking;
- purchase goods or services from us;
- provide access to a site, building, system or equipment;
- provide photos, plans, diagrams, documents or technical information;
- interact with our website or online advertising;
- apply for work with us;
- deal with us as a supplier, contractor or business partner.
Where possible, we collect personal information directly from you. In some cases, we may collect information from third parties, such as builders, property managers, other contractors, suppliers, manufacturers, referral partners, finance providers, energy retailers, network operators, or publicly available sources.
3. Why we collect and use personal information
We collect, hold, use and disclose personal information for purposes including:
- responding to enquiries;
- preparing quotes and proposals;
- booking and carrying out site inspections;
- supplying electrical, solar, battery, communications, cabling, phone system, internet, CCTV, access control and related services;
- designing, installing, configuring, monitoring, maintaining or troubleshooting systems;
- ordering equipment, parts and materials;
- managing customer accounts, invoicing and payments;
- communicating with you about bookings, jobs, warranties, service issues and support;
- complying with legal, safety, insurance, licensing, regulatory and record-keeping obligations;
- managing suppliers, contractors and subcontractors;
- improving our website, advertising and customer service;
- sending service updates, reminders, offers or marketing communications, where permitted.
We do not sell personal information.
4. Website forms and online enquiries
When you submit information through our website, we use that information to respond to your enquiry, provide requested information, prepare a quote, arrange a booking, or otherwise deal with your request.
Do not send sensitive information through our website unless it is necessary for your enquiry.
5. Photos, videos and site information
As part of our work, we may take photos, videos or notes of equipment, work areas, faults, installations, switchboards, roof spaces, batteries, inverters, racks, cabinets, network equipment, security systems, cabling, plant rooms or other site conditions.
We use this information for purposes such as:
- quoting;
- job planning;
- technical diagnosis;
- installation records;
- warranty claims;
- safety records;
- supplier or manufacturer support;
- insurance or compliance records;
- before-and-after documentation.
We will not intentionally publish identifiable private information from your site for marketing purposes without consent.
6. Disclosure of personal information
We may disclose personal information where reasonably necessary to:
- employees and authorised representatives;
- electricians, technicians, subcontractors and installers;
- equipment suppliers and manufacturers;
- software, cloud, website, email, accounting, CRM and job management providers;
- payment processors and finance providers;
- energy retailers, distributors, metering providers or network operators where relevant;
- warranty, support or technical service providers;
- insurers, professional advisers, accountants or lawyers;
- government agencies, regulators or law enforcement where required or authorised by law.
We only provide the information reasonably necessary for the relevant purpose.
7. Overseas disclosure and cloud services
Some of the service providers we use may store, process or back up information outside Australia. This may include cloud hosting, email, website, analytics, accounting, CRM, advertising, file storage, supplier portals or technical support platforms.
Where we use third-party providers, we take reasonable steps to use reputable providers and protect the information we provide to them.
8. Direct marketing
We may use your contact details to send you information about our services, promotions, reminders, updates or relevant business offers.
You can opt out of marketing communications at any time by using the unsubscribe option, replying to the message, or contacting us directly.
Even if you opt out of marketing, we may still contact you about current jobs, bookings, invoices, warranties, safety issues, service updates or other non-marketing matters.
9. Cookies and analytics
Our website may use cookies, pixels, analytics tools and similar technologies to:
- operate the website;
- understand website traffic;
- improve website performance;
- measure advertising effectiveness;
- remember user preferences;
- assist with online marketing and retargeting.
These tools may collect information such as your IP address, device type, browser type, pages visited, time spent on pages and referral source.
You can manage cookies through your browser settings. Blocking cookies may affect some website functions.
10. Security of personal information
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.
Security measures may include:
- password protection;
- access controls;
- secure cloud services;
- device security;
- staff and contractor access limitations;
- backups;
- secure disposal or deletion where appropriate.
No method of electronic transmission or storage is completely secure. We cannot guarantee absolute security, but we take privacy and data protection seriously.
11. How long we keep information
We keep personal information for as long as reasonably required for the purpose it was collected, including for business, warranty, insurance, tax, accounting, legal, licensing, safety and compliance purposes.
When information is no longer required, we will take reasonable steps to securely delete, destroy or de-identify it.
12. Access and correction
You may request access to personal information we hold about you.
You may also ask us to correct information if you believe it is inaccurate, out of date, incomplete or misleading.
We may need to verify your identity before providing access or making changes. In some cases, we may refuse access or correction where permitted by law, but we will explain why where reasonable.
13. Complaints
If you have a privacy concern or complaint, please contact us first so we can try to resolve it.
Contact:
Next Phase Technologies Pty Ltd
Email: sales@nptech.net.au
Phone: (07) 4957 3511
Address: Mackay QLD 4740
We will review your complaint and respond within a reasonable time.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner.
14. Links to other websites
Our website may contain links to third-party websites, supplier websites, social media pages or external platforms. We are not responsible for the privacy practices or content of those third-party sites.
15. Changes to this policy
We may update this Privacy Policy from time to time. The latest version will be published on our website.
Continued use of our website or services after changes are published means you accept the updated policy.