Privacy Policy

This policy explains how Next Phase Technologies Pty Ltd (ABN 56 692 269 417) handles personal information. Next Phase Technologies Pty Ltd operates the website npsolar.com.au. In this policy, "we", "us" and "our" mean Next Phase Technologies Pty Ltd.

We follow the Australian Privacy Principles in the Privacy Act 1988 (Cth).

Contact us about privacy

Next Phase Technologies Pty Ltd
29 Peel Street, Mackay QLD 4740
Phone: (07) 4957 3511
Email: sales@nptech.net.au

You can contact us without giving your name, for example to ask a general question. To give you a quote, book a visit or do a job, we need to know who you are and where the work is.

What we collect

What we collect depends on how you deal with us.

Your contact details. Name, phone number, email address, and the address of the property where the work is.

Details about the job. The number of panels, the suburb, whether the house is one or two storeys, the roof type, how the panels are laid out, the extras you choose, the day and time you book, and access notes such as a gate code, a dog or where the tap is.

Photos and documents you send us. For a quote, we may ask for photos of your inverter label, your switchboard with the door open, a meter box or a product label, and a copy of your power bill. A power bill shows your name, address, your NMI (the number of your electricity connection) and how much power you use and export. Through our photo check you can also send us a photo of your panels.

What we record at your property. During a visit we photograph your panels, roof, inverter, switchboard and anything we find, and we scan your panels with a thermal camera. We use these photos in your report.

Payment details. You pay on the day, by card or cash. We keep a record of what you paid. We do not store card numbers on our website.

How you found us and how you use our website. Your IP address, device and browser type, the pages you visit, the advertisement or link that brought you to us (for example tracking codes that Google or Meta add to a link), and cookies or similar identifiers set by Meta and Google. See "Cookies, analytics and advertising" below.

What you tell us. Messages, emails, texts, call notes, reviews and complaints.

We do not ask for sensitive information, such as health information. Please do not send it to us.

How we collect it

Mostly from you: through our website forms, our quote and booking tools, photos and documents you upload, phone calls, emails, texts, social media messages and in person.

Information saved before you press submit. Our quote tool saves each screen as you complete it. Our booking calculator saves your details once you have entered a valid name and phone number, even if you do not finish the booking. We do this so we can pick up where you left off and contact you about your enquiry.

From other sources. When someone else arranges work at your property, such as a property manager or a builder, they may give us your details. If you type an address into one of our forms, the address suggestions come from OpenStreetMap. We may look at your roof on satellite or aerial imagery to measure it before a visit.

Why we use it

To answer your enquiry, give you a price and send you a quote.
To take and manage your booking, including confirmation emails, links to move or cancel, reminders and weather updates.
To plan the job and carry it out safely, and to prepare your report.
To invoice you and keep accounting and tax records.
To handle warranty claims, complaints and follow up questions.
To meet our legal, safety, insurance, licensing and rebate obligations. For example, a battery rebate claim needs details of the installation.
To understand how people use our website and to measure our advertising.
To send you offers and reminders, where the law allows. See "Marketing" below.

We do not sell your personal information.

Automated pricing and eligibility

Our online booking calculator works out your price with a computer program. It uses the number of panels, your suburb or postcode (to work out the travel to your area), whether the house is one or two storeys, the roof type, the panel layout for bird proofing, and the extras you choose. The same program also decides whether a job can be booked online. For example, some addresses are too far away to book online, some roof types cannot be booked for a roof clean, and some panel layouts need a person to price them.

When the program cannot price a job, or says it cannot be booked online, a person at Next Phase reviews it if you contact us. You can always call us on (07) 4957 3511 to ask how a price was worked out or to ask us to look at your job.

We share personal information only as needed for the purposes above:

Our staff, technicians and licensed electricians, and contractors who work on your job.
Suppliers and manufacturers, for orders, warranty claims and technical support.
Ergon Energy and other network operators or metering providers, when a job needs their approval or notification.
The agent who processes small-scale technology certificates (STCs), when you assign the rebate to us, and the Clean Energy Regulator.
Finance providers, if you choose to use finance.
Our technology providers, who store or process information for us:
- Supabase: our database, booking system and file storage.
- Resend: sending our emails.
- Google: email copies of our notifications (Gmail), calendar entries for jobs (Google Calendar and Apps Script), and Google Analytics.
- Meta (Facebook and Instagram): measuring our advertising. See below.
- OpenStreetMap: address suggestions in our forms.
- Our website host, and our accounting and job management software.
Insurers, lawyers, accountants and other advisers.
Government agencies, regulators or courts, when the law requires or allows it.

Cookies, analytics and advertising

Our website uses Google Analytics and the Meta Pixel. They use cookies and similar technology to record visits, the pages you look at and what you do on the site, such as asking for a price, making a booking or tapping our phone number.

When you fill in a form, the Meta Pixel may send Meta your email address, phone number, name and location from the form, in scrambled (hashed) form, so Meta can match the visit to an account and tell us whether our advertising works. When you make a booking, including a booking made by phone, our booking system also sends Meta a scrambled version of your contact details, your IP address and your browser details for the same purpose.

Our booking pages also keep your progress in your browser's session storage. This is cleared when you close the tab.

You can:

block or delete cookies in your browser settings;
change your advertising settings in your Facebook or Instagram account;
use Google's opt out tool for Google Analytics (tools.google.com/dlpage/gaoptout).

Blocking cookies does not stop the booking calculator from working.

Marketing

We send marketing, such as offers, vouchers and reminders that your panels are due for another clean, only where the Spam Act 2003 allows it. Every marketing email tells you who it is from and has an unsubscribe link. If you unsubscribe, or tell us by phone, email or text that you do not want marketing, we stop. Unsubscribing does not stop messages about a job, booking, invoice, warranty or safety issue.

If you start a booking and do not finish it, we may send you one email with your price and a link to come back to it. That email also has an unsubscribe link.

Storage outside Australia

Some of our providers store or process information outside Australia. Meta and Google are based in the United States and may process information there and in other countries. Our database, email and other cloud providers may also store information outside Australia, including in the United States. We use well established providers and give them only what they need.

How we keep it safe

We keep information in password protected systems with access limited to the people who need it. Uploaded photos and documents are kept in private storage, not on our public website, and are shared with our team through links that expire. We delete or de-identify personal information when we no longer need it and the law does not require us to keep it. Records of work, invoices and rebate claims are kept for as long as the law requires.

Getting a copy of your information or correcting it

You can ask for a copy of the personal information we hold about you, or ask us to correct it. Contact us using the details above. We will reply within 30 days. We do not charge for a request. If we refuse, we will tell you why in writing and how to complain.

Complaints

If you think we have mishandled your personal information, please contact us first using the details above. Tell us what happened and how you would like it resolved. We will look into it and reply in writing within 30 days.

If you are not satisfied with our answer, you can complain to the Office of the Australian Information Commissioner (OAIC):
www.oaic.gov.au
Phone: 1300 363 992

Changes to this policy

We may update this policy, for example when we start using a new service. The current version is always on this page with the date it was last updated.