Website and Booking Terms

These terms apply when you use npsolar.com.au and when you book a service through it. The website is operated by Next Phase Technologies Pty Ltd (ABN 56 692 269 417). In these terms, "we", "us" and "our" mean Next Phase Technologies Pty Ltd, and "you" means the person using the website or making the booking.

1. About us

Next Phase Technologies Pty Ltd
29 Peel Street, Mackay QLD 4740
Phone: (07) 4957 3511
Email: sales@nptech.net.au
Hours: Monday to Friday, 7:30am to 5pm

Our solar installations are carried out by an installer accredited by Solar Accreditation Australia (accreditation S6250996). For security camera work we hold a Queensland security firm licence, number 4981619. We carry public liability insurance of $20 million.

2. How these terms fit with a quote or contract

For larger jobs, such as a solar system or a battery, we give you a written quote. If you accept a written quote or sign an agreement with us, that quote or agreement applies to that job. Where it says something different from these terms, the quote or agreement applies.

These terms cover online bookings made through our booking calculator, such as the Solar Health Check, panel cleaning, gutter cleaning, roof cleaning and bird proofing, and your use of the website.

3. Prices

All prices on the website include GST.
The booking calculator gives you a price before you book. It is worked out from the number of panels, your suburb, the extras you choose and, for some services, the storeys, the roof type or the panel layout. Travel to your area is included in the price you see.
Your price is fixed when you book. The price on your booking confirmation is the price you pay, whatever day we come. The only exception is the satellite check in the next point.
We check your roof on satellite before the visit. If it doesn't match what you picked, we tell you the new price first, and you can cancel free.
Prices and offers on the website can change, but a change to the website never affects a booking you have already made.
Some jobs cannot be priced or booked online, for example a long drive, some roof types or some panel layouts. In that case we ask for a photo or give you a quote, and nothing is booked until you agree to the price.

4. Making a booking

A booking is made when you complete the booking calculator and we send you a confirmation by email.
Please check that your details, the address, the number of panels and the extras are right. Your price is based on what you tell us.
While you are booking, we hold your chosen time for a short period so nobody else takes it.
We may decline a booking, for example if the address is outside our service area or the work is not something we do. If we decline after you have booked, we tell you and you pay nothing.

5. Your part

Give us safe access to the property and the roof area. You do not need to be home.
Tell us about anything that affects safety or access, such as a locked gate, a dog, a fragile or damaged roof, or known asbestos.
Let us use an outside tap. We clean panels with water and a soft brush. We only use soap where you have chosen it and your panel maker allows it; if your panel maker asks for water only, we skip the soap and do not charge for it.
If we arrive and the work cannot be done safely, for example because the roof cannot be accessed safely, we explain why. You do not pay for work we could not do.

6. Weather

Rooftop work is weather dependent. Nobody works on a wet roof. If the forecast rules out your visit, we contact you by 5pm the day before. If the weather turns on the day, we call you at least an hour before your time and move you to the next time that suits you, at no cost.

7. Moving or cancelling

If you need to change. Your confirmation email has a link to manage your booking. With it you can move your visit, change your extras or cancel, free of charge, up to 24 hours before your visit time. Inside 24 hours, please call us on (07) 4957 3511 and we will work it out with you.

If we need to change. If we have to cancel or move your visit, for example because of weather or our crew, we let you know as early as we can and send you a link to choose a new time. You pay nothing for the change. If none of the new times suits you, you can cancel free.

8. Paying

You pay on the day, once the job is done, by card or cash. Nothing is charged up front.
If extra work is agreed on the day, such as a gutter clean, it is added to what you pay on the day. We only do extra work you have agreed to.

9. What a Solar Health Check is

A Solar Health Check is a clean of your panels, a thermal and visual inspection, and a written report with before and after photos, sent by email within one business day.

It is not electrical work and not an electrical inspection. We do not remove covers, test wiring or work inside the inverter. If we find something that points to an electrical problem, we tell you in the report. Fixing it is a separate job for a licensed electrician, and you are free to choose who does it.

A thermal camera shows what it can see on the day. It cannot find every fault, and it does not predict how long a panel will last.

10. Offers

Every offer on the website shows its end date. An offer applies to bookings made by its end date, even when the visit is after that date.
Bird proofing: for bookings made online, and for existing bookings that add bird proofing through the manage booking link, by 11:59pm AEST on 31 October 2026:
- book bird proofing and we clean your panels free;
- add bird proofing to a Solar Health Check booking and the whole Health Check is free: the clean, the thermal scan and the report;
- add bird proofing to a panel cleaning booking and the clean is free.
The installation can be after 31 October, depending on when the materials arrive. The free clean or Health Check covers the panels in that booking and cannot be exchanged for cash. If the bird proofing is removed from the booking, the Health Check or the clean goes back to its normal price.
Free panel clean and thermal check with bird proofing booked by 31 October 2026, one visit, for the panels in your booking. Values are approximate: panel clean at $15 a panel, thermal check valued at $50.
Battery offer: free bird proofing, panel clean and thermal check for the solar panels on the same roof as your new battery, with a battery quote accepted by 30 November 2026. One visit. Values are our standard prices for a 24-panel system; smaller systems are worth less. Values for a 24-panel system: bird proofing, about 35 m of mesh at $35 a metre ($1,232); panel clean at $15 a panel ($360); thermal check valued at $50. Battery images: manufacturers.
Batteries: the government battery rebate goes down on 1 January 2027. A battery installed by 31 December 2026 gets this year's rebate rate. The rebate depends on the battery meeting the scheme's requirements and is shown in your written quote.

11. Our warranty on work we install

This section is our warranty against defects for everything we install, such as solar systems, batteries, electrical work and bird proofing.

What we cover. If a defect in our workmanship appears within 3 years from the date we finish the installation, we fix it at no cost to you.

Bird proofing. 3 years on our workmanship, and we warrant the mesh for 5 years. If birds get back in through a spot we closed, we fix it free.

Equipment. Panels, inverters, batteries and other equipment also come with their manufacturer's warranty. We help you make a claim with the manufacturer.

How to claim. Contact us within the warranty period:

Next Phase Technologies Pty Ltd
29 Peel Street, Mackay QLD 4740
Phone: (07) 4957 3511
Email: sales@nptech.net.au

Tell us what the problem is and, if you can, send a photo. We arrange a time to inspect it. For a valid claim, we pay our costs of inspecting and fixing the defect, including travel. You do not pay anything to make a claim other than your own cost of contacting us.

Your other rights. The benefits of this warranty are in addition to your other rights and remedies under the law in relation to the goods and services to which it relates.

Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled: to cancel your service contract with us; and to a refund for the unused portion, or to compensation for its reduced value. You are also entitled to choose a refund or replacement for major failures with goods. If a failure with the goods or a service does not amount to a major failure, you are entitled to have the failure rectified in a reasonable time. If this is not done you are entitled to a refund for the goods and to cancel the contract for the service and obtain a refund of any unused portion. You are also entitled to be compensated for any other reasonably foreseeable loss or damage from a failure in the goods or service.

12. Cleans and Health Checks

If you are not happy with a clean or a Health Check, let us know within 7 days of the visit and send us a photo. If we missed something, we come back and put it right at no charge. Your rights under the Australian Consumer Law also apply, whenever you tell us.

13. Australian Consumer Law

Nothing in these terms excludes, restricts or changes any right or remedy you have under the Australian Consumer Law or any other law that cannot be excluded.

If you buy our goods or services as a business, and they are not of a kind ordinarily bought for personal, domestic or household use, our liability for a failure to meet a consumer guarantee is limited, where the law allows, to supplying the services again or paying the cost of having them supplied again, or to repairing or replacing the goods or paying the cost of doing so.

14. Information on the website

Information on the website is general. Savings, production, payback and rebate figures are estimates and depend on your home, your usage, the weather and tariffs. A written quote for your property is what counts.
Photos of our work show real jobs. Your result depends on the condition of your panels and roof.

15. Using the website

Please do not use the website for anything unlawful, submit false details, try to break into or disrupt the website, or copy its content for commercial use. The content, photos and logos on the website belong to us or are used with permission.

The website links to other sites, such as Google and Facebook for reviews. We are not responsible for the content of those sites.

16. Your personal information

Our Privacy Policy explains how we handle your personal information, including the information you give us when you book.

17. Complaints

If something has gone wrong, please contact us first using the details in section 1. We will try to resolve it quickly. If we cannot agree, you can contact the Office of Fair Trading Queensland (www.qld.gov.au/fairtrading).